Candice Kistner - State Farm Insurance Agent | Auto

🏢 About Us

Candice Kistner – State Farm Insurance Agent has been a trusted provider of comprehensive insurance solutions in Palo Alto since 2007. As a third-generation State Farm agent, Candice leads a dedicated team that emphasizes personalized service, deep community ties, and long-term client relationships. The agency operates as a captive agent under State Farm and is licensed in California with license number CA-0I72726.

Specializing in serving small business owners, new tech employees, and affiliates of Stanford University, the agency brings over 17 years of experience and a Chairman’s Circle award — a recognition of excellence within the State Farm network. The team is known for its responsiveness, professionalism, and commitment to helping clients protect what matters most. Whether you’re a student, homeowner, or business professional, Candice and her team offer tailored coverage with a focus on clarity and peace of mind.

🛡️ Insurance Services Offered

The agency provides a full range of insurance products designed to meet the diverse needs of individuals, families, and businesses:

• Auto Insurance: Coverage for personal and commercial vehicles, including liability, collision, and comprehensive protection.
• Motorcycle & RV Insurance: Specialized policies for recreational vehicles and motorcycles.
• Home Insurance: Homeowners, condo, and renters insurance with optional personal articles coverage for valuables.
• Life & Health Insurance: Term life, whole life, health, disability, and annuity options.
• Business Insurance: Business Owner Policies (BOP), commercial auto, and workers’ compensation.
• Financial Services: Investment services, brokerage, and advisory options for long-term planning.

All policies include the option for free policy reviews and claims assistance, ensuring clients understand their coverage and receive support when needed.

✅ Why Choose Us

Choosing Candice Kistner means partnering with an agency that values transparency, expertise, and consistent service. Clients consistently highlight the team’s responsiveness — especially Jessica Hernandez and Tim Prior — who are praised for resolving issues quickly and providing clear, pressure-free advice. With a 4.9-star average from over 345 Google reviews, the agency has built a reputation for feeling like family.

As a long-standing presence in the College Terrace neighborhood — just one block southwest of El Camino Real and less than 1.5 miles from Stanford University — the agency combines local knowledge with national backing. The team supports 24/7 Neighbor of Good Neighbor Service by phone, offers virtual and after-hours appointments, and promotes State Farm’s Life Enhanced® wellness program for life insurance policyholders.

🤝 Our Carriers

Candice Kistner represents State Farm Life Insurance Company and State Farm Life and Accident Assurance Company. As a captive agent, the agency focuses exclusively on State Farm products, ensuring deep expertise in policy options, claims processes, and customer service protocols. While not an independent agency, this specialization allows for streamlined service and consistent support across all policy types.

📍 Service Area

The agency is licensed to operate in California and primarily serves Palo Alto and surrounding areas in Santa Clara County. This includes Stanford University students and faculty, employees of Google, Apple, and HP, and residents of nearby neighborhoods such as College Terrace and CA Ave. The physical office is located at 576 Cambridge Avenue, Palo Alto, CA 94306.

📞 Getting a Quote

Obtaining a free quote is fast and easy. You can visit the agency’s website for an online quote, call 650-424-1100, or schedule a virtual or in-person appointment. No appointment is required for initial consultations, and the team is available Monday through Friday from 8:30 AM to 5:30 PM. After-hours appointments can be arranged for added convenience.

🚨 Claims Support

The agency provides full claims assistance, including guidance through the filing process, follow-up coordination, and access to 24/7 emergency support via State Farm’s Neighbor of Good Neighbor Service. Clients report timely responses and clear communication, with team members like Jessica Hernandez resolving premium and claims issues within hours. You’re never alone when a claim arises.

👥 Meet Our Team

The agency is led by Candice Kistner, supported by experienced professionals including Jessica Hernandez, Tim Prior, and Sherry M. (Manager). Many team members are bilingual, work remotely or in-office, and are mothers balancing professional and personal life — a dynamic that fosters empathy and flexibility in client service.

⭐ Client Testimonials

Customers consistently praise the agency’s long-term reliability and personal touch. One 10+ year client shared: “Candice and her team, especially Jessica, have been incredibly helpful and responsive. I’ve moved multiple times, and Jessica always ensures my policies are updated with zero hassle.” Another noted: “Tim was knowledgeable and acted immediately to assist me. Big fan of the customer service provided by Candice and her team.”

With a 4.9 rating based on 345 reviews, the agency is described as “feeling like family” with a positive, energetic environment.

❓ Frequently Asked Questions

What types of insurance do they offer in Palo Alto?

The agency offers auto, home, life, health, business, motorcycle, RV, and renters insurance, along with financial planning services through State Farm.

Do they offer free consultations and online quotes?

Yes, free consultations and online quotes are available. You can request one via their website or by phone.

Are virtual appointments available?

Yes, virtual appointments are offered for policy reviews, claims support, and new client onboarding.

Is the agency open on weekends?

No, the office is closed on Saturdays and Sundays. Regular hours are Monday to Friday, 8:30 AM to 5:30 PM.

Do they serve Stanford University affiliates?

Yes, the agency specializes in serving Stanford students, faculty, and staff, as well as employees of major tech companies.

Editorial review: April 23, 2026 — Sources: facebook.com, insurancebycandice.com, statefarm.com, yelp.com, mapquest.com. If you notice any inaccurate data, please report it.